Frequently Asked QuestionsCard Art - AeroMexico Visa Cards 

How to Apply

Member Benefits
  • Click to Show/Hide What are the other benefits from the AeroMexico Visa Card?
    • Earning Power
      Use the AeroMexico Visa Card for all purchases from airline tickets to hotels to gas and groceries to big-ticket items like computers and home furnishings to monthly recurring charges (mortgage, utilities, daycare services, or tuition).
    • Automatic Bill Payments
      Pay all of your bills with your Card. Contact merchants or service providers for exact details and acceptance. Learn more about Automatic Bill Payment.
    • AutoPay
      Pay your AeroMexico Visa Card bill from any checking or savings account in the United States. Learn more about AutoPay.  
    • Online Banking
      Enroll to view transactions, make a payment, request convenience checks or balance transfers, or set-up account alerts. Learn more about Online Banking. 

     

Basic Card Facts
  • Click to Show/Hide Is the APR competitive?
  • The APR is competitive for credit cards that offer rewards. You pay no interest on purchases when you pay your bill in full by the payment due date each month.

Chip Card Technology
  • Click to Show/Hide Why is my card changing?
  • Your new card will come with chip technology. Chip technology is a more secure way to pay – at more places around the world. It is the global standard in fraud protection.
  • Click to Show/Hide Is the new card better? How?
  • The embedded microchip offers a greater degree of protection from unauthorized use because it is extremely difficult to copy. Best of all, your card is even easier to use in other countries, where chip card readers are becoming the norm.
  • Click to Show/Hide What information is on a chip card?
  • The microchip embedded in your card stores the same type of information already stored in the magnetic stripe. Rest assured, no personal information about your account is stored on the chip card.
  • Click to Show/Hide What is a chip credit or debit card?
  • Chip cards, or "smart cards" have a microchip embedded in the credit or debit card. The chip is encrypted and provides stronger security and protection against fraud. A chip card also has a magnetic stripe on the back of the card.
  • Click to Show/Hide Why did you send me a new chip card?
  • Although magnetic stripe cards continue to be the most common type of card in the United States, many other countries, especially in Europe, are switching to chip cards. Replacing your magnetic stripe card with a new chip card is one way we can help simplify your purchase experience when you’re traveling outside the United States.
  • Click to Show/Hide What does a chip card look like?
  • Many features of a chip card are the same as a magnetic stripe card. Both cards are embossed on the front with the card number, cardmember name and expiration date and provide the three-digit security code on the back of the card. The key difference is the gold or silver-colored embedded chip on the front left side of the card.
  • Click to Show/Hide What are the benefits of my new chip card?
  • The embedded microchip makes the card extremely difficult to copy, which ensures enhanced security if it is lost or stolen and makes a card more difficult to counterfeit. Chip cards securely store information and process data safely and efficiently.
  • Click to Show/Hide Where are chip cards used now?
  • In some countries (particularly in Europe), merchants may be more familiar with accepting chip cards than magnetic-stripe cards. Around the world, chip technology is currently in use or is being implemented in 130 countries. Visa requires that magnetic-stripe cards be accepted everywhere Visa is accepted.
  • Click to Show/Hide Will my card work outside the United States?
  • Your new chip card will work at merchants processing transactions using a chip terminal or using a magnetic stripe. Chip cards can be used anywhere in the world where Visa cards are accepted.
  • Click to Show/Hide What information is on a chip card?
  • The microchip embedded in the card stores information required to authenticate, authorize and process transactions. This is the same type of information already stored in the magnetic stripe. No personal information about your account is stored on the chip card.
  • Click to Show/Hide Are chip cards safer than magnetic stripe cards?
  • Chip cards provide a higher level of security in some countries because the encrypted chip uses several measures that create a complex level of security making a chip card difficult to copy or counterfeit.
  • Click to Show/Hide Does this mean that a magnetic stripe card is not secure?
  • Cardmembers should be confident about the safety and security of using magnetic stripe cards. Converting to chip technology is the next step in electronic payments to enhance card safety. In addition, you can have confidence in the protection and security features we provide our cardmembers.
  • Click to Show/Hide How do I make a chip card transaction?
    1. Insert the chip portion of the card into the terminal with the chip facing up. It’s important to leave the card in the terminal until the transaction is complete. (If you remove the card too soon, the transaction will end and your purchase will not be processed.)
    2. Follow the prompts on the terminal’s screen.
    3. The terminal will display the purchase amount.
    4. Once the purchase is approved, a receipt is printed for your signature. When your transaction is complete, you will be prompted to remove your card.

    NOTE:  At restaurants, a portable terminal may be brought to your table.

Additional Questions
  • Click to Show/Hide Is customer service available in Spanish?
  • Yes. Simply call 866-794-2136. When you call this number you will have the choice of connecting to a Spanish-speaking customer service representative or using the automated 24-hour voice response system. The voice response system allows you to access detailed information about your AeroMexico Visa account balance in English as well as in Spanish.

     

We may change APRs, fees and other Account terms in the future based on your experience with U.S. Bank National Association and its affiliates as provided under the Cardmember Agreement and applicable law.

The creditor and issuer of these cards is U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc. and these cards are available to United States residents only.

© 2017 U.S. Bank National Association.  All rights reserved. 

1 U.S. Bank provides zero fraud liability for unauthorized transactions. Cardholder must notify U.S. Bank promptly of any unauthorized use. Certain conditions and limitations may apply.
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